Shipping Policy

Welcome to rivona.top! This Shipping Policy outlines everything you need to know about how your orders are processed and shipped by Valerie Ni.

Order Processing Time

All orders placed on rivona.top are processed within 1-3 business days (Monday-Friday, excluding holidays) after the order is received. Please note that this processing time is separate from the shipping time.

  • Orders placed after 3 PM EST on a business day, or anytime on a weekend or holiday, will begin processing on the next business day.
  • During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience.

Shipping Methods & Delivery Estimates

We offer various shipping methods to best suit your needs. Shipping options and estimated delivery times will be presented to you at checkout based on your location and selected service.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Available for select regions, with estimated delivery within 2-5 business days after processing.

Please note that delivery estimates are provided by the carriers and are not guaranteed. Actual delivery times may vary due to factors outside of our control, such as weather delays or carrier issues.

Shipping Costs

  • Shipping costs are calculated based on the weight of your order, the chosen shipping method, and your delivery address.
  • We are pleased to offer FREE Standard Shipping on all orders over $50 (after any discounts applied, before taxes).
  • Shipping costs for orders under $50 will be displayed at checkout before you finalize your purchase.

International Shipping

rivona.top is proud to offer international shipping to customers in the United States (US) and the European Union (EU).

  • International shipping costs and estimated delivery times will be calculated at checkout.
  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information on potential charges before placing an order.
  • International delivery times can be longer due to customs processing and transit times.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track the status of your package directly on the carrier’s website.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly and completely at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an invalid address, you may be responsible for re-shipping costs.

Lost or Damaged Packages

  • If your package is lost in transit, please contact us at [email protected], and we will work with the shipping carrier to resolve the issue.
  • If your order arrives damaged, please take photos of the damaged item(s) and packaging and contact us immediately at [email protected] so we can assist you with a replacement or refund.

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 412-852-1840
  • Address: Valerie Ni, 3609 Beechwood Drive, Portland, PA, US

This Shipping Policy was last updated on October 26, 2023.